Report an issue

If something on your account is not right, tell us and we will investigate. Reporting takes a couple of minutes from inside your account.

How to report

Sign in, open the support section and choose to report an issue. Describe what happened and, if it concerns a payment, include the transaction it relates to.

Your report is logged against your account and its status is visible to you as our team works on it.

What happens next

A member of our team reviews every report. We may ask for a little more detail, and we will keep you updated until the matter is resolved.

Most issues are resolved within a few working days. Anything affecting your money directly is treated as a priority.

What to include

The date and amount of any transaction involved, what you expected to happen, and what actually happened. The more detail you give, the faster we can help.

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