Contact us

The fastest way to reach us is through your account, where your message arrives with all the context our team needs to help you.

Message us from your account

Sign in and open the support section to send us a message. Because it comes from your verified account, we can act on it immediately without extra identity checks.

We aim to reply within one working day, and sooner for anything urgent.

What to contact us about

Questions about your balance, bank details or a specific transaction.

Changes to your personal details, such as your name or contact information.

Anything on your account that does not look right to you.

Urgent concerns

If you believe your account has been accessed without your permission, sign in from a trusted device and report it immediately through the support section so we can secure your account.

Need a hand?