Help and support

Quick answers to the questions we hear most, and the fastest ways to reach a real person when you need one.

Getting started

Register with your name and email, then our team verifies your account. Once verified, your full bank details become visible on your dashboard.

If your account still shows as unverified after a few days, contact us and we will check its status.

Common questions

Where are my IBAN and BIC? Sign in and open your dashboard; verified clients see them at the top of the page.

Why is a transaction still pending? Payments move through Pending, Processing, Sent and Completed. The estimated arrival time is shown on each transaction.

How do I update my details? Message us through the support section of your account and we will make the change for you.

Still stuck?

Sign in and use the support section to message our team directly, or visit the contact page. We aim to respond within one working day.

Need a hand?